{"id":23156,"date":"2025-09-29T11:54:05","date_gmt":"2025-09-29T09:54:05","guid":{"rendered":"https:\/\/retail-optimiser.de\/guest-feature-german-premiere-for-diebold-nixdorfs-ai-solution-combating-shrinkage\/"},"modified":"2026-01-27T11:46:47","modified_gmt":"2026-01-27T10:46:47","slug":"guest-feature-german-premiere-for-diebold-nixdorfs-ai-solution-combating-shrinkage","status":"publish","type":"post","link":"https:\/\/retail-optimiser.de\/en\/guest-feature-german-premiere-for-diebold-nixdorfs-ai-solution-combating-shrinkage\/","title":{"rendered":"Guest Feature: German premiere for Diebold Nixdorf’s AI solution combating shrinkage"},"content":{"rendered":"\t\t
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Having already proven itself in many pilot programs, Diebold Nixdorf\u2019s AI-powered solution to combat shrink, Vynamic\u00ae Smart Vision I Shrink Reduction, is now being used live by the first German retailer. The software has recently been deployed for use at eight self-service checkouts at one of Edeka Paschmann\u2019s supermarkets in D\u00fcsseldorf.<\/p>\n

The AI-based technology addresses unintentional and deliberate misuse at the self-service checkout, offering retailers protection against the most common causes of loss in the self-checkout area. For example, it detects when customers pass an item through the scanner without actually scanning it, when product barcodes are swapped, or when customers leave the checkout area without paying. The technology can also detect accidental operating errors at the self-checkout. Customers can pay quickly and accurately and complete their shopping conveniently.<\/p>\n

Help with incorrect operation<\/strong><\/h3>\n

Vynamic\u00ae Smart Vision I Shrink Reduction<\/a> analyses customer behavior and activities in real time using cameras. If the system detects an incorrect scan or incorrect operation, the customer receives a message on the self-checkout display indicating that an item has not been scanned correctly. The scanning process can then be repeated independently without any major interruption to the checkout process.<\/p>\n

Only if the system displays another error message, staff are being informed and can, if necessary, provide support to complete the checkout process correctly. Short video sequences of the anomaly detected by the system help to better illustrate the process to the customer and explain how certain operating errors can be avoided. Since the software does not use facial recognition or save images and other customer information, it is GDPR-compliant.<\/p>\n

Detection of many causes of shrinkage<\/strong><\/h3>\n

\u201cWith Vynamic\u00ae Smart Vision I Shrink Reduction, we cover most of the common causes of shrink,\u201d says Leyla Feghhi, Head of Retail Sales in the DACH region at Diebold Nixdorf. \u201cAt the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being immediately suspected of theft every time they accidently scan an item incorrectly, or staff from having to engage in difficult situations without the right information at hand.\u201d<\/p>\n

The fact that customers also benefit greatly from the solution \u2013 for example, through assistance with fast, error-free payment at the self-service checkout \u2013 is a particular priority for Falk Paschmann, Managing Director of Edeka Paschmann: \u201cThe well-being of our customers is a high priority in our stores. We want to make the shopping experience as appealing as possible for them with state-of-the-art technology. This also applies to the payment process. With Diebold Nixdorf’s solution, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and quickly.\u201d<\/p>\n

Additional AI solutions for maximum benefit at the self-checkout<\/strong><\/h3>\n

In addition to the AI solution for preventing shrinkage, the self-checkouts at Edeka Paschmann are also equipped with Vynamic\u00ae Smart Vision I Age Verification<\/a>, Diebold Nixdorf’s software for automated, AI-based age recognition. This enables customers to have their age automatically verified when purchasing age-restricted items, such as alcoholic beverages.<\/p>\n

When such an item is scanned, facial features are analyzed with the customer’s consent to determine their age. If this value exceeds a predefined threshold, the transaction can continue. Otherwise \u2013 and if customers do not want automatic age recognition \u2013 a check is carried out by staff. This solution is also GDPR-compliant, as no personal facial identification takes place and no customer information is stored.<\/p>\n

One platform \u2013 three effective AI solutions<\/strong><\/h3>\n

Both AI solutions are based on Diebold Nixdorf’s Vynamic\u00ae Smart Vision AI platform<\/a>, currently one of the most comprehensive AI solutions available for retail. The platform also includes a third solution: Vynamic\u00ae Smart Vision | Fresh Produce Recognition<\/a>, which allows customers to easily and accurately scan barcode-free products such as fresh fruit and vegetables. The technologies for automated age verification and fresh produce recognition are already being used with great success at the Edeka Beckesepp supermarket (Waltershofen\/Freiburg im Breisgau).<\/p>\n

The three AI solutions can be used independently of each other or as a complete package. With its Storevolution\u2122 Advisory Services<\/a>, Diebold Nixdorf provides strategic advice on how retailers can make their checkout technology customer-friendly and future-proof, and how they can make optimal use of solutions based on the Vynamic\u00ae Smart Vision AI platform for themselves and their customers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\tWould you like to find out more? \t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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Contact the Diebold Nixdorf team \u2013 it\u2019s look forward to hearing from you and will be happy to advise you.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tClick here\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Having already proven itself in many pilot programs, Diebold Nixdorf\u2019s AI-powered solution to combat shrink, Vynamic\u00ae Smart Vision I Shrink Reduction, is now being used live by the first German retailer. The software has recently been deployed for use at eight self-service checkouts at one of Edeka Paschmann\u2019s supermarkets in D\u00fcsseldorf.<\/p>\n","protected":false},"author":40,"featured_media":23146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1786,35],"tags":[74,2581],"class_list":["post-23156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advertorial-en-3","category-reports-en","tag-edeka-en","tag-edeka-paschmann-en"],"yoast_head":"\nGuest Feature: German premiere for Diebold Nixdorf's AI solution combating shrinkage - Retail Optimiser<\/title>\n<meta name=\"description\" content=\"Diebold Nixdorf's AI-based technology addresses unintentional and deliberate misuse at the self-service checkout.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/retail-optimiser.de\/en\/guest-feature-german-premiere-for-diebold-nixdorfs-ai-solution-combating-shrinkage\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guest Feature: German premiere for Diebold Nixdorf's AI solution combating shrinkage - 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