Reports

When analysing documented thefts in retail, Trigo found that 76 per cent of incidents were concentrated at self-checkouts. However, what was significant was how these thefts took place. In the case of high-value product categories, hiding was the method of theft used almost every time. It was not a missed scan or a barcode swap. It was those items that…

Modern retailers are in the middle of a profound shift. The way stores operate, the way infrastructure is designed and the way IT teams are structured are all being reshaped by rising customer expectations, operational costs and a new generation of digital capabilities. Yet for many organisations, the biggest barrier to progress isn’t strategy or ambition.

Shopping trolleys are increasingly becoming digital sales assistants. With the UltimateShopper Plus, Geck demonstrates how navigation, recommendations, self-scanning and loss prevention merge into a single system and why retailers can unlock new efficiency potential as a result.

German brands such as Flink and Müller & Egerer and international retail companies, including Canada's largest book and lifestyle retailer, Indigo Books & Music., whose success story is presented below, recognised the advantages of AI-based workforce management early on and are already benefiting from simpler, data-driven and employee-centred planning.

POS-T Udo Safe from POS Tuning – a clever blend of mechanical feed technology, sensors and motor control. The system allows high-value and theft-prone products such as tobacco or razor blades to be presented safely yet attractively. This innovation can be seamlessly integrated into a variety of retail environments.

Independent Edeka merchants Robert and Max Aschoff comprehensively modernised the checkout area of their store in Kassel in September while the store was still in operation. Eight new self-checkout stations from Itab, which combine self-scanning and smart cart checkout, form the centrepiece of their store in Frankfurter Straße.

Having already proven itself in many pilot programs, Diebold Nixdorf’s AI-powered solution to combat shrink, Vynamic® Smart Vision I Shrink Reduction, is now being used live by the first German retailer. The software has recently been deployed for use at eight self-service checkouts at one of Edeka Paschmann’s supermarkets in Düsseldorf.

Smart Data Capture uses the camera on devices (typically smartphones or handheld computers) to scan barcodes, text, IDs or objects — often including multiple inputs or items simultaneously — to enable workflow automation and transform physical retail data into real-time insights.

Without a doubt, the rise in online ordering across multiple channels is resulting in greater demand for self-service kiosks. In retail, they support applications such as endless aisle, self-checkout and store returns. In hospitality, their role expands to the collection and delivery of food and beverages, acting as a cost-effective solution for restaurants and a convenient option for customers.

Today’s retailers face a wide range of challenges that extend well beyond the mere supply of goods. Shoppers now expect not only a wide selection of products, but also a visually appealing, well-stocked, and clearly organised presentation – regardless of product size or packaging format. What’s required are flexible, user-friendly solutions that can quickly adapt to changing conditions with minimal…