Reports

With the UltimateShopper Plus, Geck presents an innovative shopping trolley solution that automates checkout processes, reduces theft, and enables targeted retail media.

If a delivery ordered online does not arrive on time or communication does not run smoothly, customer satisfaction drops immediately – and shoppers simply switch to competitors. To avoid such frustrations and provide a seamless experience, companies need to act now.

The rise of self-checkout systems has transformed the retail landscape, with two-thirds of consumers under 35 now preferring this method. However, as usage increases, so does theft, leading to significant loss & inventory discrepancies for retailers. Studies indicate that even generally honest customers are prone to exploiting self-checkouts.

They are indispensable in many stores: self-checkouts (SCOs). Their number is growing steadily: from 2021 to 2023 alone, the number of stores offering mobile or stationary SCOs increased by 117%. This was shown by the EHI's SCO market survey from 2023. Retailers' interest in combining SCOs with AI solutions and using them in further store areas is also growing.

There was a great atmosphere at Dr. Thompson's Seifenfabrik in Düsseldorf last night: IT managers from leading retail companies such as Colruyt, dm Drogeriemarkt, Edeka, Lidl, MediaMarktSaturn, Migros, Takko Fashion, Woolworths and many more celebrated together with their technology partners. EHI Retail Institute has selected the winners of the 18th Retail Technology Awards.

The Hanshow Smart Cart Solution is transforming retail by enhancing the shopping experience, boosting operational efficiency, and strengthening customer loyalty. Awarded honours a LSA Tech for Business in 2024, the Smart Cart Solution marks a significant leap in retail technology, seamlessly merging efficiency, sustainability, and innovation to enhance the shopping experience.

When using self-checkout systems, the interests of retailers are not always the same as those of their customers. Retailers need to reduce the risk of shrink, while customers want to pay as quickly as possible. And one usually comes at the expense of the other. In response to this phenomenon, Toshiba Global Commerce Solutions developed self-checkout systems that aim to…

Retail companies in the German speaking countries are already achieving efficiency gains, as demonstrated by practical examples of artificial intelligence at the checkout processes at Netto, at Rewe Group and in store layout planning at Rossmann. The use of AI in sales support and task management at M-Preis demonstrates how the technology makes employees’ work easier. AI also provides tips…

Seamless checkouts are one of the most important topics for many retailers. With professional consulting and planning, mistakes that would require correction and cause high costs can be avoided from the outset. When retailers rely on advisory services based on data-driven analysis, extensive experience and the provision of open, modular solutions, introducing new checkout technologies can potentially deliver significant improvements…

Retail companies today have unprecedented opportunities to use technology to bring their customers out of anonymity and to gain valuable data about individual purchasing behaviour. If retail companies succeed in consistently using customer data collected at various touchpoints, they create ideal conditions for completely transforming the way they do business and communicate with their customers.