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Currys is piloting the use of robots in customer service. In four of the British retailer's electronics stores, KettyBots from Pudu Robotics help visitors find the goods they want.

Dutch petrol station operator Tango has opened a first unmanned container store together with Selecta last week. The new concept was realised at a pay-at-the-pump petrol station in The Hague. Under the name `go shop By Tango`, the petrol station operator, which belongs to the Q8 brand of Kuwait Petroleum International, offers its customers coffee specialities, drinks, and food in…

Pet Supermarket automates forecasting and replenishment with the AI-based software from Relex. With the move, the US pet retailer aims to drive availability for customers and support its growth plans both offline and online.

Retailers are increasingly turning to cash handling automation. According to a recent study by British analyst group RBR, the number of cash handling systems installed in retailers' stores increased by more than 20 per cent between the end of 2019 and 2022, to more than 900,000 devices worldwide.

Aldi Süd is remodelling its checkout zone. On one hand, the discounter is equipping selected stores in Germany with self-checkouts from Diebold Nixdorf. On the other hand, all German Aldi Süd stores will receive at least one double checkout at which two customers can be served simultaneously by one employee. The rollout will start in the first quarter of this…

Metro AG, through its technology subsidiary Metro Digital, is rolling out Symphony AI's shelf and assortment planning to more than 8,000 Eastern European locations. It aims to optimise assortments of its Metro and Makro C&C stores as well as owner-operated franchise operations.

At its Neckarsulm headquarters, Kaufland is testing the smart logistics solution from Heidelberg-based start-up HyPrint for monitoring the cold chain. Smart, self-adhesive labels are used to gain insights into the temperature course in the cold storage rooms.

Aldi Nord and Aldi Süd are using WhatsApp for digital customer communication. Both discounters send out their leaflets every Sunday via the short message service. Unlike Rewe, they do not yet plan to completely abandon printed flyers.

Tegut will be one of the first retailers in Europe to optimise its prices, stocks, floor space and shelf placement from a unified sales forecast. To achieve this, the Fulda-based grocery store chain, which is part of Migros Zurich, will implement Relex's AI-based solution together with Competera's price optimisation tool. For SAP, the decision is a bitter blow: for more…

Retail company Georg Jos. Kaes has opened its first V-mini store without staffed checkouts in Kaufbeuren. For this purpose, DRS AG has further developed its POS software solution to be used on self-checkouts, which can also be used as attended checkouts if required. The hardware concept of the checkout comes from Wanzl.