Reports

The atmosphere was excellent last night at Dr Thompson’s Seifenfabrik in Düsseldorf: Top IT managers from Edeka Group, Tegut, Rewe Group, Schwarz Group, Douglas, Benetton and many more had every reason to celebrate with their technology providers. Yesterday, EHI Retail Institute honoured the winners of the Retail Technology Awards Reta for the 17th time as part of Eurocis 2024. The…

Retailers have long recognised the considerable potential of self-service technology. At the same time, retailers are recording an increasing number of inventory discrepancies. To counteract this trend in the self-service area, Diebold Nixdorf now offers its customers one of the most comprehensive AI-powered solutions to protect against shrinkage in the self-service area and beyond.

A new wave of changes in shopper behavior is hitting retailers. Two large-scale studies conducted by Retail Insight demonstrate that on the one hand, retail customers complain about an increasing number of products being out-of-stock in-store. On the other hand, shoppers want retailers to reduce their environmental impact and significantly reduce food waste.

Food waste is a major problem. In Germany alone, 11 million tonnes of food ended up being thrown away in 2020, according to the National Statistics Office. Of this, 7 per cent (0.8 million tonnes) came from the retail sector. To combat food waste, 14 major German wholesale and grocery retailers signed an agreement with the Federal Ministry of Food…

The way people shop has undergone a transformation in recent years. Many consumers have become more price-conscious and actively seek favourable offers. Simultaneously, customers have heightened expectations regarding sustainability, shopping experiences, and product availability and also want to choose independently how they pay for their purchases.

Regional co-operation Edeka Minden-Hannover relies on intelligent shopping trolleys from manufacturer Pentland Firth. The company has rolled out a total of 6,400 Easy Shoppers since 2019. The Retail Optimiser visited two of the company-owned stores and spoke to managers and customers about their experiences with the systems.

Africa’s largest retailer, The Shoprite Group, is currently upgrading its entire POS software architecture for around 2,500 stores with GK OmniPOS.

Thalia is the market-leading omnichannel bookseller in Germany, Austria, and Switzerland. With the installation of self-checkout terminals – as an addition to the manned cash register – the bookstore specialist wants to improve the shopping experience for customers and streamline internal processes.

According to recent studies, customers shop more often with retail companies and spend more money with those they experience as authentic. But what does that actually mean? How can retailers demonstrate authenticity across the entire buying journey? Renaud Marlière, Global Chief of Business Development of Asendia, provides some of the answers.

Companies in the retail and hospitality industries are facing major tasks in adapting their network of locations to the rapidly changing consumer behaviour. On 40 pages, this report by The Retail Optimisers and Targomo reveals how the experts in the industries face the challenges and what solutions are available. Not least, the efficient and intelligent use of data and AI…