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When analysing documented thefts in retail, Trigo found that 76 per cent of incidents were concentrated at self-checkouts. However, what was significant was how these thefts took place. In the case of high-value product categories, hiding was the method of theft used almost every time. It was not a missed scan or a barcode swap. It was those items that…

The rise of self-checkout systems has transformed the retail landscape, with two-thirds of consumers under 35 now preferring this method. However, as usage increases, so does theft, leading to significant loss & inventory discrepancies for retailers. Studies indicate that even generally honest customers are prone to exploiting self-checkouts.

The way people shop has undergone a transformation in recent years. Many consumers have become more price-conscious and actively seek favourable offers. Simultaneously, customers have heightened expectations regarding sustainability, shopping experiences, and product availability and also want to choose independently how they pay for their purchases.

According to recent studies, customers shop more often with retail companies and spend more money with those they experience as authentic. But what does that actually mean? How can retailers demonstrate authenticity across the entire buying journey? Renaud Marlière, Global Chief of Business Development of Asendia, provides some of the answers.