French retail group Les Mousquetaires plans to implement Diebold Nixdorf’s fraud prevention software at self-checkout terminals in its full-range banner operation Intermarché. The technology detects unintentional operator errors and fraudulent transactions at self-checkout terminals, increasing operational efficiency and improving the checkout process for customers and staff. The decision to implement the software followed a successful trial period at the Intermarché supermarket in La Farlède, France, operated by Laurent Hugou, President of Stime, Les Mousquetaires’ IT organisation.
Diebold Nixdorf’s Vynamic Smart Vision Shrink Reduction software uses vision recognition to analyse customer behaviour and activity in real time. It helps retailers minimise the most common causes of shrinkage at self-checkout terminals. The solution detects when an item is passed by the scanner without being scanned, when items are stacked on top of each other or when customers leave the checkout area without paying. In such cases, the customer receives an on-screen message and can correct the scanning process. The system also alerts staff.
During the test phase at the Intermarché store in La Farlède in March 2024, the number of failed transactions fell from three per cent to less than one per cent. The new solution allows customers to correct their transactions themselves. By also reporting errors to staff, Intermarché has been able to strengthen its control processes. Staff intervention has also been reduced by almost 15 per cent. Self-checkout processes at Stime CEO Laurent Hugou’s La Ferlède store are now smoother, reducing waiting times and improving the shopping experience for customers. “After only six months of use, this technology has already become indispensable for our daily business,” says Laurent Hugou.
Intermarché tests new checkout options
Since November last year, the French retail group has also been testing Shopic’s clip-on devices in an Intermarché store in Provins, France, as reported by The Retail Optimiser. The devices, which can be easily attached to any standard shopping trolley, are controlled by computer vision technology and transform it into a smart shopping trolley capable of recognising items without the need for manual scanning.
A long-term goal of the French retailer is to integrate and personalise retail media such as advertising and supplier offers throughout the entire shopping experience to ensure relevant content that meets consumers’ needs and enhances their shopping experience.
