Intersport Krumholz, one of the largest sports retailers in the Intersport co-operative group in Germany, is using the omnichannel solution from Dortmund-based software provider Remira to optimise the checkout process and customer service in its stores. The Instore App solution enables staff to collect payments and redeem vouchers on the sales floor using a smartphone or tablet. The solution has also accelerated the customer service process at Intersport Krumholz. Employees can now check directly on their devices whether the items they want are in stock or when the next delivery will arrive.
Prior to the implementation of Remira’s technology, the sports retailer’s staff were heavily tied to the back office and could only access product information on the stationary computer. This often led to long queues at the checkout and customer service on the shop floor was often neglected. The Dortmund-based software provider’s innovation has speeded up these processes and made the full range of functions available to employees on the sales floor. “The in-store app is an important tool for bringing functionalities to the sales floor that we previously only had in the office,” says Jürgen Kleeschulte, responsible for merchandise management systems at Intersport Germany.
Remira’s omnichannel solution also optimises in-store processes by enabling all tasks to be carried out anywhere in the store. Staff can use mobile devices to print missing labels, check prices for promotions and record stock levels. This reduces the effort required for inventory management and ensures that all information on availability and prices is up to date.
Long standing collaboration with Remira
Since 2019, Intersport Germany has been using developments from Remira to digitalise and simplify store processes. Among other things, the Dortmund-based software provider is further developing Intersport’s Intersys checkout and merchandise management software. With the new omnichannel solution, the sports retailer has made enormous progress in terms of efficiency and speed, as well as significantly increasing customer satisfaction.
Alnatura has also been working with the Dortmund-based software provider Remira since 2011. The organic food retailer uses Remira’s Logomate replenishment software to automate orders in its stores and central warehouse. Employees rarely have to adjust the order suggestions. In the dry goods sector, staff approve 97 per cent of Remira’s order suggestions without having to make any changes, and in the fresh goods sector the figure is around 92 per cent.
