Fashion retailer VF Corporation has improved its in-store processes with smartphone apps powered by Scandit. The solution integrated Scandit’s barcode scanning software and was built with SAP’s app toolbox Fiori. The technology has helped the retailer achieve an exceptionally high inventory accuracy thus preventing order cancellations. The fashion retailer first piloted the technology in North America.
VF Corporation, parent company of The North Face and many other outdoor fashion brands such as Eastpak, Timberland and Jansport began its omnichannel journey by deploying Scandit-powered mobile devices for three services: ‘Ship from store’, ‘Buy Online Pick Up In Store’ and
‘Reserve Online Buy In Store’. These processes required fast, reliable and ergonomic scanning to help staff pick orders and meet agreed service level agreements. With Scandit’s high scanning speed, the fashion retailer was able to transform its in-store processes and turn its stores into omni-channel hubs.
Before the solution was introduced, corporate policy required that employees could only scan and check 10 per cent of received items, which led to stock inaccuracies. The inaccuracies caused 15 per cent of online orders being cancelled due to out-of-stocks. With Scandit’s scanning software, store associates can quickly and reliably scan and check every item, ensuring complete inventory accuracy. “Firstly, with Scandit, every process is now happening in real-time. Second, store associates are going beyond agreed service level agreements for receiving goods as it is faster and easier – resulting in superior stock accuracy. And third, we can complete all the omnichannel processes closer to the customer,” says Andrea Comi, Global Director, Digital and Technology DTC at VF Corporation.
