Rossmann has commissioned Diebold Nixdorf (DN) to provide managed services for operation and monitoring of its store technologies. The implementation of the Service Now platform in September this year is intended to digitise and simplify internal service processes between stores and headquarters.
Diebold Nixdorf already supports all the drugstore operator’s outlets in Germany via its e-services portal. Successful rollout of services and retail technology to Switzerland, based on a jointly created model for operating, monitoring and servicing Rossmann‘s store technology infrastructure in Germany, is set to serve as a blueprint for further expansion in other European locations.
Services of the technology provider include software installation and inventory management of the entire hardware infrastructure. Via its e-services portal, Diebold Nixdorf already delivers managed services for around 10,000 devices, including self-checkouts and POS systems. Over the next two years, Rossmann plans to connect additional end devices to the DN e-services portal. These will also include back-office PCs, which the company is currently replacing with DN Series Beetle M2110 hardware.
Service processes centralised and digitised
In addition, the drugstore operator plans to closely link store monitoring to its Service Now platform. This serves as a central enterprise service management system (ESM). The implementation of Service Now in September this year aims to digitise and simplify internal service processes between stores and headquarters.
To this end, the DN e-services portal provides relevant store and process data. This is intended to provide Rossmann’s IT operations teams with recommendations for action and support them in further optimising its IT infrastructure.
Two manufacturers supply SCOs
Since 2021, Rossmann has been using hardware from Diebold Nixdorf for its POS systems. The company also sources self-checkout systems from shopfitting company Kesseböhmer as part of a two-manufacturer strategy. Combase supplies its Korona POS software solution, while user interface and guidance for self-service checkouts are based on Diebold Nixdorf’s Vynamic Retail platform.
