Microsoft

Boots is trialling the use of ChatGPT for its online business. Generative AI will provide Boots.com customers with recommendations when choosing beauty products. The measure is part of a larger initiative that also includes implementation of the Boost platform from Ocula Technologies.

dm Drogeriemarkt provides its own ChatGPT variant called dmGPT for employees at the company headquarters. The Retail Optimiser spoke with Andreas Gessner from dm Tech about the AI chatbot, which runs on dm's infrastructure to ensure data sovereignty. The solution is to be expanded step by step for all company divisions.

For the 16th time, EHI Retail Institute this week announced the winners of the Retail Technology Awards Reta. The eight-member international jury of the award includes Retail Optimiser editors Björn Weber and Joachim Pinhammer as well as the publisher of the British trade magazine Retail Technology, Miya Knights.

Retailer Jumbo announces that it will use electronic price labels (ESLs) from Hanshow in all its about 700 stores in the future. The second largest supermarket chain in the Netherlands, which also operates stores in Belgium, will then have a total volume of over 11 million labels. Currently, the retail company is already using ESLs in 250 stores.

Family Mart is equipping 300 stores with Telexistence robots to restock refrigerated shelves with drinks. This is expected to reduce workload by 20 percent.

Aldi Nord is introducing Relex for replenishment automation based on sales forecasts as well as shelf space optimisation. The discounter sees inventory optimisation as a central component of its modernisation, and is throwing out SAP's F&R engine, which was introduced only a few years ago. By discounter standards, Aldi Nord's plans to introduce electronic shelf price labels in all stores…

Aldi Nord wants to move its entire POS software to the cloud with GK Software and Microsoft. In the area of inventory optimisation, Aldi Nord relies on artificial intelligence.

A nine-member independent jury has selected this year's winners of the Reta Awards on behalf of the EHI Retail Institute. Winners in five categories include retail companies such as E.Leclerc, Edeka, Fressnapf, Ikea, Rewe, Salling Group and Tegut.

Hagebau goes into the cloud: With GK Software, Infor and Microsoft, the building materials and DIY group Hagebau is building its merchandise and workforce management as well as its store solutions completely on a Software-as-a-Service infrastructure. At the EHI Technology Days, other retailers also report on their plans to use cloud solutions for core applications of their business.