Douglas is continuing to drive forward the use of AI and plans to integrate a new chatbot into its digital offerings. In future, beauty specialist intends to use the AI chatbot to respond efficiently to customer service enquiries and provide personalised product recommendations with the help of GK Air.
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Falke has expanded the use of the personalisation solution from GK Air to all countries in which the clothing specialist is active. In future, the omnichannel-capable GK Air Personalization solution will not only provide individualised product recommendations in the 26 online shops and the associated newsletters, but also in the stores.
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The atmosphere was excellent last night at Dr Thompson’s Seifenfabrik in Düsseldorf: Top IT managers from Edeka Group, Tegut, Rewe Group, Schwarz Group, Douglas, Benetton and many more had every reason to celebrate with their technology providers. Yesterday, EHI Retail Institute honoured the winners of the Retail Technology Awards Reta for the 17th time as part of Eurocis 2024. The…
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