We added further facts to this article on 8 September 2020.
Lenta turns its Zebra mobile self-scanners into navigation devices with software from Re-Vision and the indoor positioning specialists from Signify. Due to governmental hygiene regulations, many customers wanted to speed up their shopping in the huge hypermarkets.
In one of its hypermarkets in St. Petersburg, Lenta is currently piloting a system that allows users of the self-scanning devices to navigate through the store. Lenta is relying on Philips Visible Light Communication for positioning. Implementation partners are the Dutch specialists from Signify. The technology is used to transmit data in the same way as the lighting in the store. Software partners are the self-scanning specialists of Re-Vision, also from the Netherlands.
The new system enables the Russian food retailer to analyse customer behaviour in more detail and to manage its staff in line with demand. In addition, the Lenta team will also offer users of its self-scanning devices individual promotions depending on the location in the store.
Analyses to optimise staff deployment
Lenta plans to use the real-time information on customer behaviour gained by the system to control the deployment of personnel in the hypermarket in line with demand. As a next step, Lenta now also plans to integrate digital shopping lists of its customers and to navigate them through the store in an optimised way.