Boots is trialling the use of ChatGPT for its online business. Generative AI will provide Boots.com customers with recommendations when choosing beauty products. The measure is part of a larger initiative that also includes implementation of the Boost platform from Ocula Technologies.
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7-Eleven Japan plans to use generative AI for the introduction of new products in the future. Software from Open AI, Google and Stability AI is set to help reduce planning processes by up to 90 per cent. Deploying this technology in the area is new to the retail sector.
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dm Drogeriemarkt provides its own ChatGPT variant called dmGPT for employees at the company headquarters. The Retail Optimiser spoke with Andreas Gessner from dm Tech about the AI chatbot, which runs on dm's infrastructure to ensure data sovereignty. The solution is to be expanded step by step for all company divisions.
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