Canadian food retailer Metro has implemented Fujitsu’s store monitoring solution. The cloud platform is based on the provider’s proprietary Advanced Operation & Management technology. It will continuously monitor operations in all 500 Metro supermarkets and hypermarkets, as well as in Super C and Food Basic discount stores. With the new solution, Metro aims to optimise processes, ensure compliance with guidelines and thus improve customer experience.
The rollout of the solution began in April this year after a short pilot phase in February. Fujitsu states that it developed its Profit Protection Monitoring software in collaboration with leading German retailers. However, the company did not reference any specific names. Metro is the first Canadian user of the platform, which, according to the manufacturer, is already operational in more than 7,000 retail outlets worldwide.
Fujitsu North America took over distribution of the software, while Fujitsu Germany contributed technical expertise. The solution is hosted in Canada. Metro uses the application in both English and French language.
Integration of different data sources creates transparency
The platform integrates information from multiple data sources and identifies anomalies in store processes. For example, it evaluates transaction as well as customer data and surveillance camera recordings. The solution is designed to provide a comprehensive overview of store operations.
Continuous monitoring of all store transactions shall help detecting potential theft or fraud, as well as policy violations and operational inefficiencies. Access to synchronised video recordings allows transaction-specific compliance checks now to be carried out quickly.
First vulnerabilities identified
The company reports that it was able to identify significant losses already from week one. By using the software, it also improved internal processes. For example, Metro has reduced the effort required to ensure compliant use of its customer loyalty programme. Marc Lapointe, Senior Director of Corporate Security Resilience at Metro, commented: “Using the platform in combination with the experience of our analysts has proved to be extremely effective.”
