Non-food discounter Tedi has commissioned Toshiba Global Commerce Solutions to provide Europe-wide field services. The company aims to ensure availability of IT systems at its more than 3,700 stores across 15 European countries. The technology partner promises rapid replacement of defective system components by the next working day.
Tedi expects this measure to deliver a better shopping experience for its customers as well as more efficient processes for store staff. This means constant availability and functionality of all store-critical IT systems, from POS systems to scanners, explains the Dortmund-based company in a LinkedIn post.
Tedi cites four key reasons for its decision. Toshiba offers Europe-wide coverage of all Tedi stores. With its ‘Next Business Day’ services, the technology company ensures minimal downtime and maximum system availability. Furthermore, networked ITSM systems are designed to intelligently control processes and make them transparent in real time. Ultimately, the solution promises to be future-proof thanks to its ITIL 4 approach and AI-optimised material flow.
Service aligned with business objectives
ITIL 4 is a framework for IT Service Management (ITSM) that replaces rigid processes with flexible practices. It is based on the so-called Service Value System (SVS), which aligns the service value chain with business objectives.
The concept is designed to improve efficiency of IT services and ensure greater transparency. By breaking down silos and focusing on digital transformation, it promotes continuous process improvement.
