dmTech

Drugstore retailer dm has equipped around 2,100 of its 4,036 stores across Europe with Samsung smartphones of the Galaxy A series. Almost all internal processes and tasks are now handled via the devices. Employees can access information about the products via an app on their smartphone and thus provide customers with better advice. Traditional store and merchandise management processes are…

dm Drogeriemarkt provides its own ChatGPT variant called dmGPT for employees at the company headquarters. The Retail Optimiser spoke with Andreas Gessner from dm Tech about the AI chatbot, which runs on dm's infrastructure to ensure data sovereignty. The solution is to be expanded step by step for all company divisions.

Following many years of cooperation, Dutch instore technology provider Pan Oston has taken over all shares of Swiss POS hardware specialist 4POS AG as of 1 December 2022. Both companies will nevertheless continue to serve the European market under their own brands and with their respective employees.

Numerous German retail companies offer their customers self-scanning via smartphone app or proprietary hand-held scanners. However, a study by the EHI Retail Institute shows that the offer is rarely taken up. At an event of Self-Checkout Initiative at the EHI Technology Days in Bonn this week, retail representatives discussed the topic controversially. Drugstore operator dm plans to launch self-scanning in…