NCR Voyix once again tops the list of POS software providers for new installations worldwide this year. GK is in second place and has significantly improved its position. The specialist from German Schöneck, which belongs to Fujitsu, overtook three of its competitors in the ranking. In the grocery retail sector, the company took first place for the sixth year in a row with a 15 per cent share of installations.
The Global POS Software 2024 study by British research company RBR Data Services, which is part of Datos Insight, analysed installation figures of more than 140 POS software providers in 48 countries in the reporting period from July 2023 to June 2024. The analysts only considered projects and companies from the retail and hospitality sectors with more than 1,000 POS systems. The study looked at a total of 450,000 new installations of POS software worldwide.
As in the previous year, the market leader achieved a market share of 11 per cent. NCR Voyix is leading in the Americas and Western Europe and primarily serves customers in the grocery retail sector, petrol station and convenience store operators as well as fast food chains. Most recently, Sainsbury’s opted for the manufacturer’s cloud platform to access real-time data and AI-supported analyses of its sales outlets. Asda also completed its rollout of the new NCR Voyix software this year. The Retail Optimiser reported.
Challenger gains market share
Challenger GK was able to significantly increase its market share and delivered eight per cent of new installations in the global market for POS systems compared to five per cent in the previous year. The provider grew particularly strongly in the Middle East and Africa region. Here, GK supplied half of all newly installed POS software. Its project with South African customer Shoprite Group made a significant contribution to this success. The Retail Optimiser reported. GK was also able to further expand its strong market position in its core markets of Europe, with a 19 per cent share of new installations, and North America, both with new and existing customers such as Lidl and Aldi Nord.
Toshiba was also able to improve its position, primarily thanks to the rollout at a leading convenience store operator in South Korea. The provider also achieved success serving larger convenience store and supermarket operators in its home market of Japan and in South America. Oracle, which focuses on fast food operations, fell back to fourth place.
Market remains highly fragmented
British software company Flooid, which is owned by Glory and was in second place in terms of new installations in 2023 thanks to its new customer Walgreens, was unable to repeat this success and only achieved fifth place. In contrast to previous years, Chinese providers such as Heading and the Shiji Group were unable to further expand their market share.
The global market for POS software remains highly competitive and fragmented. RBR names Aptos and its subsidiary LS Retail, Extenda Retail, Gebit Solutions, Jumpmind, PAR and QubePOS as the relevant providers in the ranking of new installations behind the top 10. The analysts reports that in the period up to June 2024, more than a third of POS software installations were preceded by a change of provider.
Demand for new solutions remains high
In addition to the expansion of store networks, the study identifies implementation of additional in-store touchpoints as well new applications to improve operational excellence as key drivers for implementing new POS software. However, more and more retail companies are relying on proprietary solutions and in-house developments. The share of these types of solutions grew from 23 to 29 per cent in the reporting period.
