Iki plans labour with artificial intelligence

Iki has decided to implement workforce management software Reflexis from Zebra Technologies. To strengthen its software expertise, the technology company acquired Reflexis in July this year. The Lithuanian supermarket chain, which is majority-owned by Rewe Group, aims to increase efficiency of its employees and thus its profitability.

This makes Iki one of the first retail companies in the Baltic States to use workforce management software based on artificial intelligence (AI). Professional services provider Strongpoint will implement Reflexis modules Workforce Scheduler, Time & Attendance, Employee Self-Service (ESS), Advanced Analytics & Reporting and Mobility Solutions for more than 5,000 employees in 228 shops.


Workforce Managent with AI

The retailer’s primary goal is to reduce personnel costs. The Reflexis solution uses AI to more accurately forecast labour decisions. This is to ensure that each store has the right employees scheduled at the right times.

The platform also aims to better address the needs of the employees. In the future, employees will be able to manage their desired working hours via their own smartphones. This should motivate greater commitment and retention of staff.


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Joachim Pinhammer

Joachim Pinhammer supports retail and technology companies with consulting and marketing expertise. He was Senior Analyst and Research Director Retail Technology at the London-based analyst group Planet Retail. Prior to that, he was the global marketing director for the retail division of Wincor Nixdorf (now Diebold Nixdorf). Joachim Pinhammer is a regular speaker at events organised by Messe Düsseldorf (EuroShop and EuroCIS), the EHI and further industry conferences. His reports are regularly published by trade magazines and online retail industry media.

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